Find answers to questions about Viv

Set up

Open your starter kit, apply your first sensor and get the app working.

• Before you start
• Connect Apple Health

Set up videos

Short video guides to get you through the first week.

• Set up video: Introduction
• Set up video: A guide to using the App
• Set up video: What to do in your first week
• Set up video: Scales and Apple Health

Troubleshooting

What to do if you have issues or problems using Viv.

How to Viv

Learning to control your line through choices

• What can I do if my line is flat-ish but constantly in the red?
• What should I eat and drink?
• Flat line: here's what a 'flat line' actually looks like

Viv Devices

Find help with using the continuous glucose monitors (sensors).

• Removing your sensor (every 2 weeks)

Eating and drinking

Help with understanding how to make choices in Viv.

• Protein - How do I know if I’m eating enough protein?
• When can I increase carbs again?
• Yoghurt - Which is better 0% fat or 5% fat Greek yoghurt?

Other questions

All other frequent questions.

• Is Viv a diet?
• Exercise - What is Viv's exercise regime?
• Periods - Will my periods affect my blood glucose?
• Not losing weight - Why am I not seeing the progress I expected?

Using the app

• Logging - What should I log on the timeline and when?
• Engagement score - What does it mean?

My Viv Account

How to manage your profile, information and more.

• How do I change my shipping address?
• How do I update my account information?
• How do I refer someone to Viv?
• How do I cancel my membership?