Viv Knowledge Base

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Viv Knowledge Base

Troubleshooting

Troubleshooting

What to do if you have issues or problems using Limbo.

How do I change my starting weight?

Who do I contact to get a replacement?

How do I connect to Apple Health?

LinX sensors

I connected my sensor to the LinX/Vixxa app instead of Viv, what do I do?

What do I do if my sensor is showing an error?

How do I calibrate my sensor?

I can't pair my sensor with Viv, what do I do?

Limbo app

I can’t log in to the app

My data is slow to load, how can I fix this?

I didn’t get any glucose readings for a while

I get a 'server error' and cannot connect

Why does my app look zoomed in?

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Other issues

My Viv kit hasn’t arrived, what should I do?

What do I do if I start bleeding after applying a sensor

Where's my Viv kit?