I can't pair my sensor with Viv, what do I do?

The LinX, Aidex X, and Vixxa sensors essentially function the same way. Here's what to do if you can't connect.

1. Make sure you have the latest Viv app

• Delete your Viv app from your phone
• Download and install the latest version of the Viv App

2. Delete the sensor from your Bluetooth paired devices

• Open your Bluetooth settings
• Locate the sensor device with LinX / Vixxa / Aidex X in it (it will have a name that matches a serial number on the sensor box)
• Tap the "i" icon next to it, then choose FORGET THIS DEVICE

3. Check your Bluetooth connection

• Go to Settings and click on Bluetooth and make sure it's enabled and active
• Then go to Settings > click on Privacy & Security > Bluetooth > Make sure that Viv is enabled (green)
• Restart your phone

4. Pair the sensor with the Viv App

• Makes sure Bluetooth is active on your phone
• Open Viv and go through the set up for the LinX / Aidex X / Vixxa sensor
• Try pairing the sensor again.

If this doesn't resolve the issue, please contact the Care team at care@viv.co