Aidex sensors & transmitter
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      1. Limbo Knowledge Centre
      2. Troubleshooting
      3. Aidex sensors & transmitter

      I can't connect or pair Aidex sensor

      Here's a general list of troubleshooting steps if you have issues connecting or pairing the Aidex sensor and transmitter

      Occasionally it can take an hour or so for data to come through from the sensors, but if you're seeing a more permanent issue connecting, or haven't been able to connect at all, here's some help.

      Most issues can be fixed with a restart of your phone, but here's a list of steps to go through before contacting care support.

      1. Make sure the transmitter is firmly and cleanly connected to the sensor

      The most common reason for failed to pair and no device found is that the transmitter isn't clicked firmly into the sensor.
      Please remove the transmitter by pressing the ridges along the sensor and unclipping. Wipe the circuit connector of the transmitter with a tissue or cloth (even a q-tip with a dab of vinegar works well) and reconnect.

      2. Make sure your bluetooth is on

      You have two settings to check. First make sure this is on (green)

      Settings > Bluetooth 

      Secondly (and most importantly!) go to this and make sure Limbo is on (green)

      Settings > Privacy & Security > Bluetooth

      3. Ensure you have the latest version of the Limbo app

      Best practice is to first delete the limbo app, then download the latest version of Limbo app here,

      4. Restart your phone!

      Often, a simple restart is all that's required. Turn your phone off, wait a few mins, then switch it back on.

      5. If you've tried with the GlucoRX app first you need to unpair

      Follow instructions here on unpairing the sensor / transmitter from the GlucoRX app and repairing in Limbo

      6. Try unpairing the transmitter / sensor from Limbo and retrying connection

      Open the Limbo app

      Select the bottom right button to see devices

      Select your Aidex Sensor and click on the x to disconnect. Do the same for the Transmitter.

      Restart your phone and try connecting again.

      7. If you're setting up a new sensor, check the serial code of the transmitter

      One common error is that a serial number may be correct, but doesn't match the serial number of your transmitter. Unclip the transmitter, check the serial number (underneath the transmitter), and restart the set up process.

      8. If all fails, contact support!

      We are happy to replace sensors that have failed within 5 days of application free of charge. Please let us know you need a new sensor, after having troubleshooted the above, by email (care@limborevolution.com) or whatsapp (+19174372821) to our care team.